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I used to like Fresh Direct. 4 and 5 years ago they were a life saver when I was in Philly and pregnant and then I was excited when I moved to the suburbs that they started to deliver there.

Lately it's been horrible. They don't know their own inventory, so all three of my recent deliveries were missing items and I had to go to the store anyway, which defeats their point. This is a convenience service so you DO NOT have to go to the store. On top of it, they did a make up delivery with items it was missing and it was STILL MISSING items!

I don't want any more credits from this company, I don't want any more aggravation from them, either. Their excuses are pretty lame. "We got a new facility...there was a flood...we're working on fixing things"...ok, just no. Do better.

Get your facility, inventory and website working. A bonus: Some of our fruit was bad, a yogurt was completely bad, and they don't have the food at proper temperatures.

Non perishables should not feel frozen when you get them, for example. They started off well and went down hill.

Reason of review: Problem with delivery.

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Guest

Why didn't you write a positive review 4 or 5 years ago. You're lame! People always vent but lack the skill of lifting people up.

Guest

Same problems here in NYC. I've been ordering from FD for years, but over the last year they have continually run out of inventory on products that I order every week or biweekly.

This week they ran out of seven products that I needed, and two of those products have not be available for almost two weeks. The reasons are either that they are moving and they hope I will be pleased with all the products they'll be offering in the future - no, I needed these products this week - or that they are working with their suppliers. Are you paying the suppliers on time? Do you monitor your stock and order on time?

I've also had problems with meat and fish orders and while they offer credits, credits are not what I want or need. I need specific products for the week; not some time in the undisclosed future for "Not Available" products.

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