445 views
New Reviewer
3 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.3

I have ordered with fresh direct a few times, with no issues... until now.

I ordered a watermelon, among other groceries and when I opened the box the watermelon was rotten and damaged.

I was disappointed it I said โ€œno big deal, Iโ€™ll contact their customer serviceโ€. The same night I used the little customer service email prompt that states youโ€™ll receive a response in 1-3 hours..... about 12 hours pass with no response. So I called them to no avail, their was an alleged 45 min wait time for the phone so they prompted to call me back in 45 using their automated queue.

Hours pass and no returned calls... so I fill out another email thingy and more hours pass with no response. I called again and there is another alleged 45 min wait, so I call from another phone line and hit a different button and thereโ€™s still another 45 minutes. Iโ€™ve been waiting for a customer service rep for over 20 minutes now.

Iโ€™ll see what happens when 45 mins pass.

I have a feeling they have no customer service reps answering phones, and theyโ€™re probably just *** around.

At this point something so minor has left me knowing that I will NEVER place an order with them again. Iโ€™d rather just take my *** to the grocery store for all of this.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

You must have a very boring life to spend all that time on a watermelon! Why didn't you just put in the email "Bad rotten watermelon received with my order please credit it on my next order".

You wanted to yell at someone how dare they give you a bad watermelon.

Poor baby I'll buy you a watermelon just to put some joy your life. I will

Melanie Cooper
Food Expert
According to the Fresh Direct return policy, if any customer is not satisfied with the purchase quality, the company guarantees either replace it with an acceptable item or refund 100% of the cost for that item. Please try to reach out to the company support.

As stated on the Fresh Direct help center page, dedicated service team generally responds within 1 to 3 hours during their business day (Monday through Sunday, 6:30 AM to 12:30 AM).

Should you have any questions about Fresh Direct services, please contact the company customer care team. All contact information is available on the Fresh Direct Contacts tab on the Pissed Consumer website.
Guest

You're vulgar.

Fresh Direct Reviews

  1. 22 reviews
  2. 8 reviews
  3. 11 reviews
  4. 4 reviews
  5. 5 reviews
Fresh Direct reviews