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Fresh Direct - Undependable delivery of items & time

I can’t remember the last time I received a complete order from them. They do not indicate the item is unavailable, you count on it, and then when it’s too late to make changes, they inform you items will be missing. Sometimes, my delivery has come 4 hours late or not at all.
2.0
Details
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money
Website
#1354694
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When I first started using them, I received everything I ordered and most everything I wanted was in stock. There were the packing issues at time such as hard items packed with soft items occasionally. But six months later stock items wouldn't be delivered and the...
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1.0
I liked
  • Pre-made entrees that easy to heat and eat
I didn't like
  • Website accuracy of available items
  • Same day cancellations of orders due to items out of stock
  • Product availabiltiy
#1349175
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I have been a Fresh Direct (FD) Customer for many years and am a member of their Chefs Table, which is only for regular high paying customers. The last six months experience has been terrible - missing items in many of my orders. I have them slack because they were...
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ParallelMountainLion
ParallelMountainLion

To Fresh Direct credit, after I wrote them, they gave me a 75 credit in recognition of our long-standing relationship since 2003.

2.8
I didn't like
  • Your arrogant customer service
#1348091
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Not only was the delivery an hour late, but items were missing. This is the second time in a couple of months that this happened. The first time, they issued me credits, so I decided to give them a second chance. Big mistake. It happened again and worse. It is very...
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1.0
#1347844
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Over the past few months my orders to Fresh Direct have been delivered incomplete. I'm not sure what is going on over there, but it seems to be a mess. My last order was less than 50% filled. All my wine, beer and spirits purchases were not delivered, yet my credit...
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2.6
I liked
  • Delivery staff
I didn't like
  • Customer service attitude
  • Missing items
#1334647
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All they know to do is apologize. For the last few months, one hour or less before delivery time of an order, we received an e-mail that certain items are not available. This happened in about 6 consecutive orders. On our last order (no pun intended), only half the...
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1.0
I liked
  • Delivery staff
I didn't like
  • Out of stock items
  • Missing items
#1323564
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More than half my order was missing. I emailed the list of missing items on Tuesday, July 31. As of Monday, August 6, I still haven't heard back. So, I called them. The service rep wasn't helpful. She said, "What do you mean you received less than half your order? Only...
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Anonymous
RCNYC

Had EXACTLY the same experiences in July. Are they being taken over? Their inventory choices have also been reduced - which is what happened right before Mrs. Green's a local ...

1.2
I liked
  • Delivery staff
I didn't like
  • No response to my request for a refund
  • Missing items
  • Broken pickle jar
#1322477
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Fresh Direct - Unforgivably bad service bordering on fraudulent.
Are you going out of business? You just sent a text saying my order was next then 3 minutes later send me a text saying a delivery was attempted WHEN ONE WAS NOT. I've been sitting here all day waiting for your fraudulent company to deliver groceries for order #...
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#1315370
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Fresh Direct - A Good Service Deteriorates

Missed delivery yesterday. No explanation. No response to multiple phone calls. What is happening to a pretty good service?
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1314715
Reply to reviews
And in my experience, when I have been able to reach them in the past, they haven't helped at all. This is the 3rd time, and each time it's been a failure of the website (so no on-time delivery 'but we can get it to you in a couple of days'). I reserved a delivery...
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2.4
I liked
  • Delivery
I didn't like
  • High sometimes completely unreasonable prices
  • Product selection
  • Customer service
#1313399
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