I placed my first order with FreshDirect on Saturday, May 8, 2011. This resulted in TWO, identical pre-authorization holds on my checking account in the amount of $89.92. (I understand the pre-auth hold process. Please be clear - this is a DUPLICATE hold.) As of today, Wednesday, May 11, FreshDirect has release only ONE of the pre-auth holds, replacing it with a debit for the actual cost of the order ($82.77). The DUPLICATE hold REMAINS.
When I contacted FreshDirect by phone, I was told that there was a record of only one hold. When I contacted my bank, I was told that both transactions originated from FreshDirect, and, unless converted from "pending" to an actual transaction, the hold will be released in "five business days" - i.e., a full week.
The loss of access to almost $90 of my own money for a week seems like a pretty good reason never to use FreshDirect again. Because there have been times in my life when loss of access this could have meant a disconnected phone or utility shut-off, I will be posting this on various websites so that others may be aware of this risk.
I was very satisfied with the quality of my order and the delivery, and, until I realized I would run the risk of being flat broke for a week, this was a service I was planning on using regularly. I am very disappointed. 1284f4b
When I contacted FreshDirect by phone, I was told that there was a record of only one hold. When I contacted my bank, I was told that both transactions originated from FreshDirect, and, unless converted from "pending" to an actual transaction, the hold will be released in "five business days" - i.e., a full week.
The loss of access to almost $90 of my own money for a week seems like a pretty good reason never to use FreshDirect again. Because there have been times in my life when loss of access this could have meant a disconnected phone or utility shut-off, I will be posting this on various websites so that others may be aware of this risk.
I was very satisfied with the quality of my order and the delivery, and, until I realized I would run the risk of being flat broke for a week, this was a service I was planning on using regularly. I am very disappointed. 1284f4b
 Comments (2) |
| 1. Written by Annoymous on May 14, 2011 from long island city, new york, US I am sure if you give them a call, they will do everything they can to resolve this.  They are good that way! |
| 2. Written by Bob on May 11, 2011 from warren, michigan, US Sounds like an honest mistake; someone there maybe hit enter twice or something. If you can't afford to not have access to $90 in your account for a week, maybe you should be doing your own grocery shopping anyway... That's hardly a reason not to use them (if it only happened the one time). If they did this every time, then you have a complaint. Smile and get on with life. |
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